Jessica, Magicians and X-Ray Vision

Oh dear. Goodwill Jester has been very gloomy recently. One would have hoped that things would have improved since my last post but they have in fact gone from bad to worse. I work in a small team of high level jesters dealing with high level complaints. Our numbers have been badly depleted over the past few weeks but the amount of work we are dealing with appears to be increasing exponentially. On Monday, I was alone and for a while I was doing the work of 4 people. Our managers drafted in some help but it was still very difficult. Things improved on Tuesday when Goodwill Jessica was in and today Jessica and another high level jester, Goodwill Jackie, were in but we're swimming against the tide at the moment. I spent the entire day getting evidence for our in-house solicitor to use in two upcoming court cases. So I'm very, very stressed indeed. That is why I have not been blogging.

On a lighter note, a week or so ago Jessica showed me an invoice that one of our customers had sent in. It cheered me up briefly and it is time I shared it with others.

The scenario, very briefly, was that our customer had been told he had a blockage in the system, presumably the central heating system. This would not be covered by the policy (like all good insurance companies, we have exclusions and invoke them at every opportunity). The customer was advised to get his own plumber out to find and remove the blockage. The plumber attended. I have no idea what he did but he filled out his job sheet as follows (and I quote it verbatim with a couple of omissions to preserve anonymity):

Blockage in system diagnosed by [The Dark Satanic Mill]. Customer told by ... office that I can tell where blockage is and rectify.

I am not a magician or have the facility of X-Ray vision.

It's lovely that humour is not dead but the really wonderful thing about this is that the plumber could spell - marvellous!